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To set up a Call line, in the Groups admin center, expand, select, and then choose. Type a name for the Call line in package at the top. overflow virtual receptionist. To add an existing resource account: Under, choose the button to add a resource represent this Call queue.

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Select the button next to the resource account you desire to assign to this Call queue. At the bottom of the pane, pick the button. If you require to develop a resource account: Under, pick the button to add a resource represent this Call queue. On the pane, search for any set of letters to bring up the results dropdown.

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On the pane: Enter a detailed. Representatives see this name when a call exists to them. Type in a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, choose the button. On the pane, select the button. Representatives see the resource account name when they receive an inbound call.

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Designate outbound caller ID numbers for the agents by specifying several resource accounts with a phone number. Representatives can choose which outbound caller ID number to utilize with each outgoing call they make. Within the Calls App, representatives can use their Call Line (CQ)/ Vehicle Attendant (AA) number or their own personal Direct In, Ward Dial (DID).

On the pane, search for the resource account(s) you wish to allow representatives to use for outgoing caller ID purposes. Select the button beside the resource account with a designated contact number. Select the button at the bottom of the pane. If you do not have a resource account with an appointed phone number: Under, select the button to add a resource account.

Select the button at the bottom of the outcomes. On the pane: Enter a detailed. Representatives see this name when a call is presented to them. Key in a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, select the button.

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After you have actually produced this new resource account for calling ID, you'll still need to: Choose a supported language. This language is used for system-generated voice prompts and voicemail transcription, if you allow them. When you've selected a language, choose the button at the bottom of the page. Specify if you wish to play a greeting to callers when they arrive in the queue.

The uploaded recording can be no bigger than 5 MB. If you pick, the system checks out the text that you type (as much as 1000 characters) when the Call queue addresses a call. Keep in mind When using Text to Speech, the text needs to be gone into in the language selected for the Call queue.

Groups supplies default music to callers while they are on hold in a queue. The default music supplied in Teams Call lines is free of any royalties payable by your company. If you want to play a specific audio file, pick and publish an MP3, WAV, or WMA file. Note You are accountable for individually clearing and securing all needed rights and consents to utilize any music or audio file with your Microsoft Teams service, which might consist of intellectual property and other rights in any music, sound effects, audio, brand names, names, and other material in the audio file from all relevant rights holders, which may consist of artists, stars, performers, musicians, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, cumulative management organizations and any other parties who own, control or certify the music copyrights, sound impacts, audio and other copyright rights.

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Review the prerequisites for adding representatives to a Call queue. You can amount to 200 representatives through a Teams channel. You must be a member of the team or the developer or owner of the channel to include a channel to the line. To use a Groups channel to handle the queue: Select the radio button and select (overflow phone answering service).

Select the channel that you want to use (just standard channels are totally supported) and select. The following clients are supported when utilizing a Groups channel for Call lines: Microsoft Teams Windows client Microsoft Teams Mac client Note If you use this option, it can take up to 24 hours for the Call line to be completely operational.

You can add up to 20 agents individually and up to 200 agents by means of groups. If you wish to include individual users or groups to the queue: Select the radio button. To to the line: Select, look for the user, select, and after that select. To to the queue: Select, look for the group, select, and then select.

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Note New users added to a group can use up to eight hours for their first call to get here. If there are more than 200 members in the group, only the first 200 members, in alphabetical order, will be included as representatives to the Call queue. Important Known problem: Assigning private channels to Call queues When utilizing a personal channel calls will be distributed to all members of the team even if the personal channel just has a subset of team members.

reduces the amount of time it takes for a caller to be linked to an agent after the representative accepts the call. For conference mode to work, representatives in the Call line must use among the following clients: The current version of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System variation 1449/1.

2020051601 or later Agents' Teams accounts must be set to Teams, Only mode. Agents who don't satisfy the requirements aren't consisted of in the call routing list. We recommend allowing conference mode for your Call lines if your representatives are using compatible customers (overflow virtual receptionist). Suggestion Setting to is the recommended setting. overflow call handling. Once you have actually selected your call answering choices, pick the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the queue from Skype for Company Server. Conference mode is needed if Groups users need to consult/transfer calls with Call lines. Representatives may hear the configured music on hold in queue for as much as 2 seconds when first signing up with the call.

If you need to utilize Conference mode, choose,, or as the. If you require to use Attendant routing, set Conference mode to. Note If Compliance recording is allowed on the representatives, the mix of and isn't supported. If you require to utilize, select,, or as the.

When using and when there are less contacts queue than available agents, only the very first two longest idle agents will exist with calls from the queue. When using, there might be times when a representative gets a call from the queue shortly after ending up being unavailable, or a short delay in getting a call from the line after becoming available.